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booktype=1&booktype=2&booktype=3&booktype=4&booktype=6&booktype=7&booktype=9&rows=10&searchWay0=marc&logical0=AND
(美)詹姆斯·M. 库泽斯(James M. Kouzes)，(美)巴里·Z. 波斯纳(Barry Z. Posner)著